UNDP ICT Assistant Vacancies || UN Jobs in Juba

UNDP ICT Assistant Vacancies || UN Jobs in Juba.  Jobs in South Sudan Apply through www.undp.org before the last date of application.  You can Visit South Sudan NGO Form for more Vacancies in South Sudan.

UNDP  Vacancies 2023 for ICT Assistant Jobs in Juba Location.

UNDP Jobs in Juba 2023:- New job notification not for UNDP job opportunity portal for the post of ICT Assistant. ICT Assistant Vacancy is for the Juba location.  Candidates should apply through www.undp.org before the last date which is 20/02/2023.

ICT Assistant Jobs at UNDP Details 

ICT Assistant Jobs Description

Background

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

<Job Purpose and Organizational Context>
Under the guidance and direct supervision of the ICT Analyst, the ICT Support Assistant provides ICT and administrative support services to the ICT unit, provides daily technical support to users of information management tools and technology infrastructure. The ICT Support Assistant promotes a client-oriented approach.

The ICT Support Assistant works in close collaboration with the Front Office, Management Support and Business Development, Programme and Operations teams in a large CO and UNDP HQ staff for resolving complex ICT-related issues

Duties and Responsibilities

Supports implementation of ICT management systems and strategies, focusing on achievement of the following results :
Compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment.
Support to the use of Quantum (UNDP’s implementation of ERP) functionality for improved business results and improved client services.
Provision of inputs to the CO administrative business processes mapping and implementation of the internal standard operating procedures (SOPs)
Provision of inputs to preparation of results-oriented work plans.
Ensures effective functioning of the CO hardware and software packages, focusing on the achievement of the following results:

Performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs.
Assistance in the installation of commercial and in-house developed software and related upgrades
Assistance in upgrading patch and anti-virus programs on a timely basis.
Monitoring of file server traffic, usage and performance on a frequent and regular basis.
Support to users in backing up and restoring their files, as well as in virus detection, removal and prevention
Supports networks administration, focusing on achievement of the following results::

Assistance in troubleshooting and monitoring of network problems.
Response to user needs and questions regarding network access.
Assistance in backup and restoration procedures for local drives. Maintenance of backup logs.
Assistance to organization of off-site storage of backups.

Provides administrative support, focusing on achievement of the following results:

Maintenance of an up-to-date inventory of software and hardware.
Maintenance of a library of ICT related reference materials.
Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Procurement Unit.
Maintenance of the filing system ensuring safekeeping of confidential materials.
Extraction of data from various sources.
Research and retrieval of l data from internal and external sources; preparation of statistical charts, tables and reports as required.
Provision of ICT support to key events.
Provides web management services, focusing on achievement of the following results:

Support to the maintenance of the CO websites and Intranet.
Troubleshooting and monitoring of websites for UNDP and other UN agencies upon request and preparation of bills for cost recovery for the service provided.
Ensures facilitation of knowledge building and knowledge sharing in the CO, focusing on achievement of the following results:

Participation and assistance in the organization of training for the CO staff on ICT issues.
Sound contributions to knowledge networks and communities of practice.
Competencies
Corporate Competencies:

Demonstrates commitment to UNDP’s mission, vision, and values
Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability
Functional Competencies:

Knowledge Management and Learning
Shares knowledge and experience and provides helpful advice to others in the office
Ability to develop systems for structuring, codifying and providing access to information and knowledge
Development and Operational Effectiveness
Ability to provide basic IT support services
Good knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security and viral protection systems, ERP
Ability to perform a variety of standard specialized and non-specialized tasks and work processes that are fully documented, researched, recorded, and reported
Ability to review a variety of data, identify and adjust discrepancies, identify and resolve operational problems
Ability to perform work of confidential nature and handle a large volume of work
Some experience in client support, such as, a Help Desk or User Support Unit,
Ability to provide input to business processes re-engineering, elaboration and implementation of new systems
Leadership and Self-Management
Focuses on result for the client and responds positively to feedback
Consistently approaches work with energy and a positive, constructive attitude
Demonstrates openness to change and ability to manage complexity

Required Skills and Experience

Education:
Secondary education with relevant certifications in hardware and software management and application.
University Degree in Computer Science desirable, but it is not a requirement. Cisco Certified Network Administrator (CCNA) and Microsoft Certified Professional (MCP) or Microsoft Certified Systems Engineer MCSE is preferable.
Experience:
3 to 5 years of relevant working experience, including network administration, management of hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications

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